Recently, the reporter walked into the after-sales workshop, and rows of cotton pickers returned to the factory for maintenance and maintenance were neatly displayed in the workshop. The technicians sorted the parts into a shelf in turn according to the cotton picker machine number, and the process of subassembly, purging, disassembly, cleaning, replacement, oil filling, calibration, and assembly. In 2024, the company comprehensively improved the scientific management methods, and made progress in both high quality and humanization. The optimization level of the workshop has reached the advanced level of the autonomous region.

The after-sales department is an important bridge between the company and customers, and an indispensable solid backing for the company. It mainly includes product maintenance, customer service, after-sales data analysis, team building, etc. For the after-sales department, the return of cotton pickers to the factory for maintenance is the highlight of the year. Generally, this work is done from the end of the harvesting season to August of the following year. A cotton picker has nearly 13,000 parts, and maintenance is also an extremely complicated process. After-sales technicians divide the returned cotton pickers into the picking head module, the whole machine module, the packing module, and the electrical and hydraulic module, and disassemble and inspect them according to the research and development blueprint.

In order to improve the convenient and efficient service level, optimization and innovation are carried out on the basis of the previous semi-assembly line of the picking head. The seat tube assembly alone is one of the most complex components in the picking head, which can directly affect the picking rate during operation. This time, the seat tube assembly line is picked out separately, and the dirt is dispersed, emulsified, and peeled off by an ultrasonic cleaning machine to achieve efficient and accurate cleaning effects, and to make the complex actions such as cleaning, removing the inner shaft, repairing the bevel gear, rolling bearings, and replacing the double ear gaskets more refined.

This year, the after-sales department also optimized the tooling (spindle picking installation platform, inner shaft inspection platform, 14-tooth maintenance platform, seat tube maintenance tooling, inner shaft placement tooling) and the intelligent tooling assembly line to improve the visibility of material wear, improve the convenience of operation of after-sales technicians, and make the entire tooling assembly line active in sequence. "These optimized toolings are originally made by our after-sales technical team after maintaining nearly 7,000 cotton pickers. They not only improve work efficiency, but also make the connection between each link more mature and reliable." said Wang Guoshan, manager of the after-sales department.

Returning to the factory for maintenance is a key step to extend the service life of the cotton picker, reduce the failure rate, and improve production efficiency. From small 48-tooth gears to large oil filling of different grades after the whole machine is cleaned, professional technicians are required to operate. R&D engineers will also upgrade the cotton picker parameters to the latest product status for free, maximizing the interests of customers and winning a good reputation for the company.

Developing and optimizing the construction of talent echelons is the foundation and lifeblood of enterprise development. In line with the concept of efficient development and management of talent echelon construction by the general manager of the group company, each subsidiary company emphasized the importance of talent echelon construction in the meeting. The backbone of each team should take the lead, and the talent reserve can ensure that the company has appropriate talent support at different stages of development. Through a systematic training and selection mechanism, the company can continuously emerge with talents with the required capabilities and qualities, providing a strong driving force for the sustainable development of the company. At the same time, optimizing the talent echelon will also help enhance the core competitiveness of the enterprise and make the enterprise invincible in the fierce market competition.

▲After-sales service team in Egypt

In 2024, due to the continuous development of the international market, Boshiran products have shown their prowess in major crop-growing countries. They have gained a firm foothold due to the strong after-sales service system, and have also laid a solid foundation for the long-term development of the enterprise in the international market in the future.

In the future, the company will continue to optimize the after-sales service system, strengthen technology upgrades, improve the degree of refinement of maintenance, and cultivate cutting-edge technical service talents. By providing high-quality after-sales service, enhance the brand image and core market competitiveness.